First and foremost, we apologize for any inconvenience you've experienced with the quality of our food. Your satisfaction is our top priority, and we're here to help you resolve your concern as quickly as possible. Please follow the steps below to report a food quality complaint:
1. Contact Us:
- Phone: Call or text (888) 711-1774
- Email: Send to hey@popchew.com
2. Provide Information:
- Order details (order number and date)
- Clear description of the issue
- Photos if possible
Once you provide us with the information above, we'll investigate the issue and offer solutions accordingly. We'll keep you updated via your preferred contact method. After your issue is resolved, we'd love to receive your feedback on the process. Your word is very valuable!